About this Course
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This course enables service providers to define an architecture to support multiple customers, including topics such as Domain Separation, Customer Service Management, Multiple Production Environments, and Integrations. You will also evaluate business scenarios and correctly define an architecture to support multiple customers, using one or more instances of ServiceNow.
The lessons are not intended to be a technical implementation deep-dive into any one technology or application, but it is intended to give learners a high-level overview of each architectural option so they can make correct choices before an implementation.
Upon successful completion of this training course and Domain Separation Implementation, you will have the opportunity to receive a voucher code to take the Certified Implementation Specialist - Service Provider certification exam. Please navigate to your "My Vouchers" tab for next steps on how to register for your exam. The voucher made available may require payment. For more information on vouchers, please read the Certification Candidate Journey Guide and FAQ. This course is part of the Service Provider Implementation learning path.
San Diego updates
Objective
When and how to leverage Domain Separation
Customer Service Management Account Model and Domain Separation
Multiple Production Environments
Data Replication
Process Integration
Separating and merging instances