Service Provider Architecture
1 Hour

Service Provider Architecture

Learn about the different architectural options available for providing services to multiple customers.  NOTE: A newer version of this content is available. If you have not already enrolled, please access the latest version through the link in the description.

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Achievements

By completing this Course you will achieve the following:

About this Course

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This course enables service providers to define an architecture to support multiple customers, including topics such as Domain Separation, Customer Service Management, Multiple Production Environments, and Integrations. You will also evaluate business scenarios and correctly define an architecture to support multiple customers, using one or more instances of ServiceNow.

The lessons are not intended to be a technical implementation deep-dive into any one technology or application, but it is intended to give learners a high-level overview of each architectural option so they can make correct choices before an implementation.

Upon successful completion of this training course and Domain Separation Implementation, you will have the opportunity to receive a voucher code to take the Certified Implementation Specialist - Service Provider certification exam. Please navigate to your "My Vouchers" tab for next steps on how to register for your exam. The voucher made available may require payment. For more information on vouchers, please read the Certification Candidate Journey Guide and FAQ. This course is part of the Service Provider Implementation learning path.

Release Notes

San Diego updates

Objective

When and how to leverage Domain Separation

Customer Service Management Account Model and Domain Separation

Multiple Production Environments

Data Replication

Process Integration

Separating and merging instances