Now Assist for Customer Service Management (CSM) Essentials - Q3 Store Release
About this Course
This course is an overview of Now Assist skills for Agents, Implementers, and Now Assist Practitioners added in the Q3'24 release of Now Assist for CSM.
The course covers the following new and changed features in Q3'24:
- Get a summary of sidebar discussions between agents, requesters, and subject matter experts.
- Reply faster with chat response recommendations in real-time.
- Respond quickly with recommended email replies.
- Customize Prompt configurability to produce more tailored and detailed summaries.
- Create knowledge articles based on insights from multiple related cases and tasks.
To access the Japanese version, please click here