Now Assist Essentials

Learn the benefits of Generative AI and how you can leverage it in your workflows. Topics include Now Assist applications, Now Assist Admin console, Now Assist Skills, Now Assist Usage, AI data use, and the Generative AI Controller.

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Achievements

By completing this Course you will achieve the following:

About this Course

Unleash the power of cutting-edge AI technology and streamline your workflow with Now Assist. Generate top-quality content effortlessly and experience the future of AI today.

Who Should Attend?

Now Assist Essentials is for developers, implementers, and ServiceNow administrators looking to add Generative AI into their workflows.

Key Principles Learned

Generative AI terminology
How Now Assist works in the platform
How to Install Now Assist
How to use the Generative AI Controller in Flow Designer and Virtual Agent
How data is used with Generative AI

Application of Learning

This course contains interactive modules and guided simulations.

Recommended Prerequisites

Introduction to Generative AI (if you are new to the technology)

Please Note

ⓘ Important: Some Now Assist products/features are currently unavailable for customers in restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

Release Notes

10/11/2023

New lessons added:
- Understanding Now Assist Skills
- Understanding Now Assist Usage

Objective

Describe Now Assist and how it works within the ServiceNow Platform.

Identify application-specific terminology and acronyms.

List ServiceNow Generative AI capabilities provided by Now Assist.

Simulate installing Now Assist.

Simulate configuring the Generative AI Controller

Simulate embedding Generative AI Capabilities into workflows.

Describe how AI uses platform data.