About this Course
The Mobile Agent app has the capability to provide access to screens, launcher screens, and functions offline. This allows process users and field agents to continue to access their work, make updates, and even resolve tasks and incidents when mobile data and WiFi are not available. Making updates while offline helps the agents meet the SLA timelines and access important information to keep them up-to-date and enhance efficiencies.
Who should take this course:
- This course is designed for No-code application developers and system administrators.
Recommended pre-requisites:
-Welcome to ServiceNow
- ServiceNow Administration Fundamentals
• Instructor-Led Class
• On Demand Course
-Mobile: Introduction
-Mobile: Create and Apply List Screens
- 6+ months experience using the Now Platform
Important:
- This course uses the Tokyo instance. To complete the activities and use all of the features discussed, a Tokyo instance must be used.
- Support is NOT available for this self-paced course.
Objective
- Explain the capabilities of offline access
- Follow the process for enabling offline access