Introduction to the Adoption Toolkit
2 Minutes
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Introduction to the Adoption Toolkit

Explore how the Adoption Toolkit provides templates and best practices to support change readiness at your organization

About this Course

This course introduces users to the templates and tools available in the Adoption Toolkit, which is available to download by ServiceNow Impact customers, or can be purchased through your ServiceNow account team. 

The ServiceNow Adoption Toolkit gives you a head start on enabling change and educating your stakeholder and process user populations. It provides a framework that you can customize to fit your organizational needs. The toolkit can help you build organizational awareness of the ways in which your Now Platform implementation can improve everyday processes, leading to higher adoption of your Now Platform. 

Who Should Attend

  • Platform owners and others who may be responsible for the ServiceNow talent strategy for their team or at their organization.
  • Project managers or others thinking about change readiness and user adoption.
  • Training Administrators and Learning Credit Administrators who determine training strategies and monitor progress.
  • Customers who have initiated a Training Strategy Assessment as part of their Impact engagement.

Learning Path

What's Next?

  • Customers with existing access may download the Adoption Toolkit templates appropriate for their release version and products here
  • Impact customers must be linked to their organization's account to access the Adoption Toolkit. You can check if your Now Learning profile is linked to your organization here. 
  • To purchase the Adoption Toolkit to support your organization's ServiceNow implementation, contact your account team or email Training@ServiceNow.com

Release Notes

New course