From the Experts: User Experience (UX) Leading Practices [日本語]
3 Hours 30 Minutes

From the Experts: User Experience (UX) Leading Practices [日本語]

Learn how to follow UX leading practices to deliver effective, efficient, and desirable user experiences.

About this Course

 

 

 

Now Learning From the Experts banner

In this From the Experts course, AJ Siegel, Experience Strategist with ServiceNow’s Customer & Partner Experience Enablement team, introduces user experience (UX) leading practices across a number of critical topic areas. For over seven years, AJ Siegel has collaborated with customers and partners to understand their unique user experience needs and identify solutions leveraging ServiceNow. In this course, AJ guides you through a series of leading practices defined by the amazing experience teams at ServiceNow. He also highlights the Now platform capabilities that support the leading practices.

Who should attend

This course is an important preparation for those configuring existing or building new ServiceNow experiences. System administrators, developers, implementers, and business analysts will benefit from its structured decision-making framework for creating unique experiences that reimagine work. The course is also a good foundation for UX designers to explore ServiceNow careers.

What will be key principles learned

Use the course content to guide configuration decisions that impact the design and experience of ServiceNow implementations. The first module introduces the purpose of leading practices and how they translate into delivering great experiences with ServiceNow. Subsequent modules focus on specific leading practice areas, such as self-service, collecting inputs, and organizing content.

Application of learning

From the Experts showcases ServiceNow experts in a particular discipline or role who provide instruction on gaining the skills of their craft. It is not only a transfer of knowledge but an experience where you are connected to experts who continue with you on an ongoing learning journey. It provides a social learning environment that moves from the course to activities in a discussion-based experience within ServiceNow Community. Here you can ask questions, get feedback from expert moderators, and connect with peers.

The course assumes a knowledge of Welcome to ServiceNow.

Objective

  • UXのリーディングプラクティスが、ServiceNowを利用する上での重要な疑問への回答にどのように役立つかを理解します。
  • UXのリーディングプラクティスに従ってセルフサービス体験を改善する。
  • インプットを収集する際にUXのリーディングプラクティスを適用する
  • UXのリーディングプラクティスを使用してコンテンツを整理する。
  • エクスペリエンスを作成する際に、UXのリーディングプラクティスのリファレンスカードを活用する。

You will learn

UI Policy Management Application Implementation ServiceNow Platform Development Process Automation Best Practices