From the Experts: The Value of User Experience (UX)

In this From the Experts course, ServiceNow Director of Experience Enablement, Arnold Yoon, explains how to ensure user experiences deliver value. For over five years, Arnold has worked with customers and partners to create awesome experiences with ServiceNow. In this course, he demonstrates how to approach user experience with an eye on maximizing investment and return.

Who should attend

This course is an important preparation for those configuring existing or building new ServiceNow experiences. System administrators, developers, business analysts, and implementers will benefit from its structured framework on creating unique experiences that reimagine work. The course is also a good foundation for UX designers to explore ServiceNow careers.

What will be key principles learned

Arnold explains how to apply critical resources in a structured way to implement user experiences that are impactful, delightful, and frictionless.

Application of learning

From the Experts showcases ServiceNow experts in a particular discipline or role who provide instruction on gaining the skills of their craft. It is not only a transfer of knowledge but an experience where you are connected to experts who continue with you on an ongoing learning journey. It provides a social learning environment that moves from the course to activities in a discussion-based experience within ServiceNow Community. Here you can ask questions, get feedback from expert moderators, and connect with peers.

The course assumes a knowledge of Welcome to ServiceNow.

• Explore the definition of User Experience (UX).
• Identify how UX affects you, your company, its users, and your ServiceNow implementation.
• Recognize your commitment to a ServiceNow UX partnership.
• Focus your investment in UX to utilize resources effectively.
• Determine how to sell the value of a UX investment to stakeholders.