Explore Globalized Architecture Solutioning

Director of Globalization at ServiceNow; Alex Coope; explains how to globalize processes leveraging architecture principles to foster reuse across countries and geographies. Alex has over 10 years of experience globalizing ServiceNow applications.

Who should attend

ServiceNow implementers should complete this course before beginning any ServiceNow localization project.

What will be key principles learned

Alex examines the building blocks of a globalized process and the implications of designing for a fully globalized experience. He walks through how to evaluate the effectiveness of your solution using targeted questions. Lastly, Alex describes how the localization framework can facilitate the translation activities of your process.

Application of learning

The course consist of an instructional video and assumes a knowledge of:

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals
  
  • Instructor-Led, or
  • On Demand
• JavaScript basics.
• ServiceNow Certified System Administrator (CSA) certification
• or
• six months of experience is also helpful.

• Define the beginning, middle, and end of a process.
• Recognize a fully localized experience is made up of different interfaces and content types.
• Determine the questions to identify if a globalized process is genuinely different across countries and geographies.
• Recognize how to template a globalized process as much as possible to keep technical debt down.
• Identify how to reduce the number of process notifications for translation.
• Define how the localization framework acts as a centralized area for translation activities.