Change Management: Review and Closure
20 Minutes

Change Management: Review and Closure

This course examines the final stage in the lifecycle of a normal change, which is Review and Closure. During this stage, a post-implementation review may be conducted before the change is formally closed. The course is based on the Paris release of the Now Platform.

Achievements

By completing this Course you will achieve the following:

About this Course

OOB Retirement Banner December 2024

Change management is the process for managing the lifecycle of all changes through a formal approach to documentation, risk assessment, and minimization of conflicting changes. This course examines the final stage in the lifecycle of a normal change, which is Review and Closure. During this stage, a post-implementation review may be conducted before the change is formally closed.

Objective

Enter  Closure Information, including a  Close code and Close notes, on a change request 

Conduct a Post Implementation Review for a change