“When I started ServiceNow in 2004, my vision was to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.”
- Fred Luddy, Founder and Chairman of the Board
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow. So, employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™.
At ServiceNow, we are customer zero. We relentlessly use the Now Platform® to create digital workflows that deliver great experiences and unlock our productivity. We are achieving true end-to-end digital transformation.
ServiceNow is one of the fastest‑growing cloud enterprise software companies in the world, with steady double‑digit annual growth. Dedicated to making the world of work, work better for people, the company has 6,900 customers who rely on the Now Platform®—an intelligent, intuitive cloud platform—for their digital transformation.
While Now on Now is core to our digital transformation journey, the program does not stop there. Our internal experts—those that implement and support these products internally every day—share the value and performance of the Now Platform with customers. We share the art of the possible through real-world stories of our challenges, implementation journeys, and lessons learned. As customer zero, we provide ongoing product feedback to our product development teams, both for our platform releases and solutions.
As first adopters of our products, ServiceNow’s teams are constantly looking for ways to increase execution speed while keeping a razor-sharp focus on employee and customer satisfaction. We rely on the Now Platform to connect people, functions, and systems across ServiceNow—including HR (“Human Resources”), Finance, IT (“Information Technology”), Workplace Services, and Customer Support--among others. Native AI (“Artificial Intelligence”), machine learning, mobile, and analytics help us develop and analyze workflows that deliver intuitive employee and customer experiences while enabling us to scale. The Now-on-Now program focuses on four (4) main technology areas: Customer Workflows, IT Workflows, Employee Workflows, and Creator Workflows.
As of September 2022, we have over 20,000 employees worldwide on the rocket ship that is ServiceNow.
Awards
FORTUNE® 100 Best Companies to Work For™ 2022
Glassdoor Best Places to Work 2022
FORTUNE® World’s Most Admired Companies™ 2021
FORTUNE® Future 50 2021
FORTUNE® 100 Best Companies to Work For™ 2021
For the most up to date information, please visit https://www.servicenow.com/company.html
What is the RiseUp with ServiceNow Program?
At RiseUp with ServiceNow we are creating impactful, real-world transformations. Our graduates are not only thriving in the ServiceNow domain but are also pioneering change across various industries.
🌍 Driving Change:
- RiseUp with ServiceNow is shaping the future by opening doors for everyone. We dismantle conventional barriers to the ServiceNow job landscape, equipping individuals with tomorrow's essential skills
💡 Our Program:
- Dive into our comprehensive offerings, from in-depth ServiceNow technical training and career skill development to immersive hands-on projects. Stay ahead with on-demand learning, gain insights from industry guest speakers, and thrive under the guidance of experienced mentors. Join RiseUp with ServiceNow and be part of the change!
RiseUp with ServiceNow Program Offerings
Hybrid Program - Global
A virtual ten (10) week, part time training program for those seeking a career pivot into tech. The Hybrid program includes comprehensive ServiceNow technical and career skills training, interactive hands-on projects, a mix of instructor-led and on-demand learning, and guided mentorship and insights from industry guest speakers. Participants receive a voucher for one (1) ServiceNow certification: ServiceNow Certified System Administrator. The program is at no cost to participants.
DoD Skillbridge – United States
A virtual sixteen (16) week training program for transitioning active-duty service members. The Skillbridge program is a combination of four (4) ServiceNow instructor-led training classes, hands-on projects, facilitated on demand learning, and military transition assistance. Participants receive vouchers for two (2) ServiceNow certifications: ServiceNow Certified System Administrator and ServiceNow Certified Application Developer. An O-4 level commander approval is a prerequisite of the Skillbridge program. The program is at no cost for all participants.
What We Expect from You
Commitment:
- All RiseUp with ServiceNow programs are one hundred percent (100%) virtual training programs. These learning opportunities require twenty to twenty-five (20-25) hours a week of dedicated time. This is an unpaid program however, participants are provided the opportunity to gain skills, earn certifications, and access employment opportunities.
- The RiseUp with ServiceNow Program requires commitment from participants and in return, we promise to provide you with an opportunity to upskill your technical expertise and boost professional development with the best program possible. Our success is dependent on employment rates. To ensure our success and allow us to continue reaching more people, participants must be committed to seeking employment in a role that uses ServiceNow after graduation. If you do not intend to seek employment within the ServiceNow ecosystem, we respectfully request that you decline your seat so that another participant committed to employment may be seated.
Attendance:
- One hundred percent (100%) attendance is required in all live instructor-led sessions. You must notify your Teaching Assistant (“TA(s)”) with twelve (12) hours notice if you are unable to attend prior to the start of class.
- Any coursework missed due to absence is your responsibility to make up on your own during the week of the missed time.
- We hope everyone is always present. However, if we identify participants not regularly present in class or their engagement is low, we will set up a meeting with those participants to discuss availability. If there is no improvement it will lead to retraction of the application or removal from the program.
- Ensure you maintain communication with your TA so we can work with you. We want to ensure you make the most of this opportunity as well as enjoy the program and be successful in your future career.
- It is the participant’s responsibility to be on time and in the right Zoom room for sessions.
Behavior:
- Treat all members (participants, staff, trainers, guests, etc.) with respect. Rudeness and disrespect will not be tolerated and will lead to expulsion from program.
- During classes and project work, it is expected you work with personal ServiceNow instance. DO NOT use the class instance to test out ideas.
Engagement:
- Please review the Engagement and Offboarding policy
- We require cameras on during Zoom calls. Cameras on make for a more engaging class experience for everyone.
- Talk, chat, message, etc. with your team daily in the program. Your cohort are your transition buddies as you navigate towards this new chapter in life. Help each other and you will have lifelong connections/friends.
- When people join our program for presentations (guest speakers, company presentations, military transition training, et.) be engaged. Ask questions and be curious to learn. A friendly reminder: any conversation can turn into or lead to a job interview.
What You Can Expect from Us
Our Commitment to You
- We focus on training everyone to succeed in the ServiceNow ecosystem but never lose sight of our core mission-- RiseUp with ServiceNow makes the world work by providing opportunities for all. We break down traditional barriers of entry into the ServiceNow ecosystem by empowering people with the skills of tomorrow, allowing them to change their professional lives. Whether you have prior technical experience or not, RiseUp with ServiceNow is the bridge to your future.
- At ServiceNow, we are proud of our culture of diversity, equity, and inclusion, where employees are valued for who they are, and their voices are heard. The RiseUp with ServiceNow program reflects this by providing much more than just technology skills — we are transforming peoples’ lives by giving them a new opportunity.
Teaching Assistants:
- TAs are assigned to each cohort. Your TAs are your first point of contact for all queries. The TAs will assist you in your learning journey, supervise your progress and guide you on final projects.
- TAs will be in class with you during instructor led sessions and available during optional office hours sessions.
Employment:
- The RiseUp with ServiceNow program does not guarantee employment.
- We prepare you for entry level roles in the ServiceNow ecosystem. This means we prepare you for jobs with ServiceNow customers (organizations that purchase ServiceNow), ServiceNow partners (organizations that help implement ServiceNow for customers), and ServiceNow itself.
- See the “Employment” section of the handbook for more information.
Curriculum
The content in the ten (10) week curriculum includes a combination of diverse types of activities to reinforce technical content and provide you with non-technical skills required for the job search and corporate environment.
- Instructor Led (“ILT”): ServiceNow technical classes (Skillbridge) and sessions (Hybrid) delivered by a live, virtual instructor. ILT classes are a combination of lecture and labs. Each class comes with an eBook and a temporary instance. These classes should not be missed unless there is an emergency. Classes are not recorded.
- On Demand: ServiceNow technical content completed at your own pace. This content is more flexible as it can be completed after hours. On demand content is a combination of videos and simulators.
- Practical Exercises: A hands on exercise that you will complete, allowing you to put the knowledge you have gained to the test.
- Business Acumen Skills: Non-Technical sessions covering important topics relevant to your job search and the corporate environment.
- Guest Speakers: Hear from people who have been in your shoes. Guest speakers may be RiseUp with ServiceNow alumni or individuals from customers, partners, or ServiceNow.
Non-Technical/Business Acumen Skills
Networking:
- Begin and/or update your LinkedIn account. We will dive into LinkedIn basics and targeted networking the first week of the course. Apply what you learn.
- Weekly connect with people on LinkedIn. Have one conversation (informational interview) a week with one of these connections. We will do our part to position and prepare you for interviews. These informational interviews will be key to preparing yourself for interviews and learning more about your future career. Own your journey!
Resume:
- We will have a resume course during the first month of the program. In the words of a lead ServiceNow recruiter, “This is a virtual master course in resume writing.” Follow the advice during our resume presentation, leverage our team and your assigned mentor to improve your resume.
- Use free time in the course to update your resume. If you have not applied what you learned in the resume course, we will not forward your resume.
Additional Topics
- We will cover additional non-technical skills including LinkedIn, Growth Mindset, Shifting Careers, Corporate 101, Problem Solving, and Presentations.
Certification Vouchers:
- Vouchers are redeemable for up to one (1) year after completing the respective courses.
- After completing your on-demand class, you will receive an email from Now Learning requesting you accept the Terms and Conditions (“T&Cs”). You must accept the T&Cs to receive your voucher.
- The course prepares you well for the certification exam and when combined with self-study you will be ready for the exam.
- We recommend that you schedule and take the certification exam as soon as you feel ready to pass the exam. These certifications increase your marketability for roles after the program.
- Retake vouchers may be purchased for half price via Webassessor.
Exam Study Resources:
- Review the Certification Journey Guide
- Review the exam specifications:
- Certified System Administrator Exam Specification (Hybrid and Skillbridge)
- Certified Application Developer Exam Specification (Skillbridge only)
Employment
RiseUp with ServiceNow Employability Team
RiseUp with ServiceNow does not guarantee employment. You are responsible for your own job search after graduation. Please make sure you check Circle and your email after graduation for opportunities that the team may share.
What is required of YOU
- Resume/CV: make sure you build your resume or curriculum vitae (“CV”) throughout the program.
- Self-search: besides collaborating with us, it is important that you also search for jobs in ServiceNow on your own. Please use LinkedIn and careers.servicenow.com.
- Communicate with us: do not be shy to reach out on Circle or send us an email, we are here to help and support you in your job search. Also, when you find a job, we would LOVE to know where it is and what you will be doing. Let us know at nextgen@servicenow.com.
- Alumni Workshops: The Career Success Team will hold various workshops and employer sessions to support you in your job search. You will receive more information upon graduation.
References
- Program Managers and Teaching Assistants may not provide referrals or letters of reference/recommendations.
ServiceNow Resources
Now Learning
- https://nowlearning.servicenow.com/
- Now Learning is the go-to site for learning ServiceNow. We will spend a lot of time reviewing and completing various modules in Now Learning.
- Simulators: A Simulator is a preconfigured instance and a set of common administration or implementation tasks. The purpose of the simulators is to provide hands-on practice of your administration and implementation skills and receive feedback in the form of validation and recommended content.
- Micro-certs: computer based, multiple choice or multiple select exams delivered through Now Learning, in a non-proctored environment.
Community
- https://www.servicenow.com/community/
- Learn, share, and connect with other ServiceNow users. ServiceNow community allows you to interact and engage in real time with a vibrant, diverse, and smart crowd.
- Information in Community may be from older versions of ServiceNow products; be mindful of accuracy.
ServiceNow Docs
- https://docs.servicenow.com/
- ServiceNow Docs is ServiceNow’s official product documentation site. It is the primary reference and an excellent source of information.
ServiceNow Developer
- https://developer.servicenow.com
- The Developer site is not just for developers! It serves as a jumping off point for ServiceNow users to access resources to learn, build and deploy applications, and more on the ServiceNow platform.
- ServiceNow Developer offers free Personal Developer Instances (“PDIs”) to Developer Program members who want to develop applications or improve their skills on the Now Platform. PDIs provide members with a sandbox environment to experiment with the Now Platform
Roles in the ServiceNow Ecosystem
ServiceNow Technical Consultant: Responsibilities often include providing guidance to customers related to the processes they are attempting to model and automate in ServiceNow and developing those solutions for the customer’s ServiceNow environment.
ServiceNow Developer: Responsibilities often include customizing ServiceNow applications and facilitating rollout of new applications and modules. Collaborating effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
ServiceNow Business Analyst: Responsibilities often include performing business analysis on targeted business processes, analyzing current manual end user processes, defining future automated processes, and performing a gap analysis to get from current state to future state.
ServiceNow Administrator: Responsibilities often include the day-to-day administration, configuration, customization, and ongoing maintenance of the ServiceNow platform for a ServiceNow customer.
ServiceNow Implementation Consultant: Responsibilities often include performing implementations of ServiceNow solutions for customers, including development of solution designs, implementation plans and documentation.
Solution Consultant: Responsibilities often include working with customers and sales to create technological solutions to critical business needs. To be successful, a Solution Consultant must understand the customer, the technology, and the sales cycle.
Other Roles: Integration/Operations Specialist, Program/Project/Engagement Manager, Scrum Lead, Sales, Customer or Account Manager
If you Need Help:
If you are having trouble or need help with something, please submit a case in Now Learning.
- Refer to Submitting a Support Case for Assistance.
- Make sure to include mention RiseUp with ServiceNow, your name, and the cohort you are in.
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