Micro-certification and Accreditation retake
Article
KB0011482

Micro-certification and Accreditation retake

Article metadata.
This article was updated This article has 1739 views.

Audience

All Learners

 

General Notes

Micro-Certifications:

  • Are non-proctored exams that do not require registering or completing the exam through Webassessor
  • Are available and taken through Now Learning after you have completed the prerequisite training
  • Do not require a voucher (payment)
  • No retake fees
  • Maintaining a Micro-certification does not require the completion of delta exams.  However, if additional requirements are added, certification holders must complete the additional requirement for their certification to remain valid
  • ServiceNow offers multiple Micro-certifications and recently expanded the portfolio to include Core Skills Micro-certification Suite paths for Citizen and Application Developers plus an Executive Micro-Certification. Refer to the Credentialing Program Guide for more information
  • 4 attempts are granted to take the Micro-certification exam

Accreditations:

  • Training paths are completed in Now Learning.
  • Exams are non-proctored and taken in Now Learning. Once you complete the prerequisite training and pass the exam you earn the credential. 
  • You do not register for exams in Webassessor.
  • Exam registrations do not require a voucher.
  • Exam results are immediate. No detailed scoring information is available.
  • Failing a quiz four times will require you to re-complete the required paired training content.
  • Submit a case in Now Learning to request another attempt. You are expected to complete the associated training.

Issue

Example user scenario:

I want to retake the exam by completing the fundamental course again but the course is showing review only so I am not able to reset it and restart the course due to my unsuccessful attempt at the Micro-certification exam. 

Environment

Now Learning

Cause

If a user has had unsuccessful exam attempts, the system prohibits further retakes. 

Resolution

If you've attempted the Micro-certification or the Accreditation exam four times without success, kindly proceed to the help center and create a case for further assistance.