IT Service Management (ITSM) Implementation Simulator
4 Hours 25 Minutes
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IT Service Management (ITSM) Implementation Simulator

Assess your understanding of, and ability to configure, the IT Service Management product in ServiceNow with the IT Service Management Simulator.

Achievements

By completing this Course you will achieve the following:

About this Course

IT Service Management Simulator will assess your understanding of, and ability to configure, the IT Service Management product in ServiceNow.

Release Notes

This simulator has been updated to a Vancouver instance.

Objective

Configure category and subcategory list values

Update and configure record forms

Create maintenance and blackout schedules

Configure security rules

Configure notifications

Create a service catalog and catalog item