About this Course
Welcome to IT Service Management (ITSM) Implementation On Demand (Vancouver) |
IT Service Management (ITSM) refers to delivering IT services to customers and users. Most IT services are technology-focused and require support and maintenance activities to operate and maintain the technology. The ServiceNow ITSM Implementation course leverages these foundational capabilities to impart practical skills that can be employed immediately to expedite ITSM implementations.
This course is designed to align with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation using a low-code or no-code methodology. Its primary objective is to produce IT professionals adept at efficiently managing IT services and delivering exceptional customer experiences.
This course focuses on the baseline capabilities, security, and architecture of these ITSM applications and processes:
- Incident Management
- Problem Management
- Change and Release Management
- Service Catalog and Request Management
- Service Portfolio Management
Information on Configuration Management (including Common Service Data Model) and Release Management, and how they are used to support the ITSM applications listed above, is also provided.
Mandatory Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- ServiceNow Get Started with Now Create
- ServiceNow Platform Implementation
- IT Service Management (ITSM) Fundamentals
Recommended Experience
- Familiarity with navigating through ServiceNow
- ServiceNow user interface (UI), iconography, and user settings
- Integrations
- List management
- Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.
- ServiceNow platform implementation
- ServiceNow system administration
Cancellation and Rescheduling
Please see the Cancellation and Rescheduling PolicyPLEASE BE ADVISED: SUPPORT IS NOT AVAILABLE FOR THIS SELF-PACED COURSE.
Objective
Baseline ITSM core application functionality, security, and architecture
Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability
How to implement configurations common to 80% of customer ITSM deployments