IT Service Management (ITSM) Implementation On Demand
16 Hours 1 Minute
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IT Service Management (ITSM) Implementation On Demand

Attend IT Service Management Implementation to learn about ITSM applications and related functionality.

Achievements

By completing this Course you will achieve the following:

About this Course

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Welcome to IT Service Management (ITSM) Implementation On Demand (Vancouver)  

IT Service Management (ITSM) refers to delivering IT services to customers and users. Most IT services are technology-focused and require support and maintenance activities to operate and maintain the technology. The ServiceNow ITSM Implementation course leverages these foundational capabilities to impart practical skills that can be employed immediately to expedite ITSM implementations.

This course is designed to align with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation using a low-code or no-code methodology. Its primary objective is to produce IT professionals adept at efficiently managing IT services and delivering exceptional customer experiences.

This course focuses on the baseline capabilities, security, and architecture of these ITSM applications and processes:

  • Incident Management
  • Problem Management
  • Change and Release Management
  • Service Catalog and Request Management
  • Service Portfolio Management

Information on Configuration Management (including Common Service Data Model) and Release Management, and how they are used to support the ITSM applications listed above, is also provided.

Mandatory Prerequisites

Recommended Experience

  • Familiarity with navigating through ServiceNow
  • ServiceNow user interface (UI), iconography, and user settings
  • Integrations
  • List management
  • Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.
  • ServiceNow platform implementation
  • ServiceNow system administration

Cancellation and Rescheduling

Please see the Cancellation and Rescheduling Policy

PLEASE BE ADVISED: SUPPORT IS NOT AVAILABLE FOR THIS SELF-PACED COURSE.

Objective

Baseline ITSM core application functionality, security, and architecture

Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability

How to implement configurations common to 80% of customer ITSM deployments