About this Course
Service Mapping Extras provides additional functionality and topics to help you better understand ServiceNow Service Mapping's capabilities. A fundamental level of Service Mapping skills are expected before viewing these modules.
First Module - Service Mapping with Event Management for Root Cause Analysis
The process for application event management from collection to root cause analysis will be explained and demonstrated. The ServiceNow IT Operations Management (ITOM) suite provides a complete solution for mapping, maintaining, and restoring key application services. The primary objectives for this module are:
Understand event monitoring
Explain event integration to ServiceNow
View the Event Management Application and Use Case
Second Module - Service Mapping Plus: Service Mapping with Machine Learning
Accelerate the mapping of application services that are based on automatically generated suggestions. By using Predictive Intelligence, Service Mapping identifies potential application services and produces service recommendations. You can download Service Mapping Plus from the ServiceNow Store to get started.
Automated service suggestions in Service Mapping suggests potential application services based on Machine Learning (ML). ML automatically calculates entry points, allowing you to preview the service map. With just a few clicks, you can create application services based on such suggestions.
Also introduced in this course is the Application service readiness dashboard. It provides health checks and validates all prerequisites needed for ML-powered Service Mapping.