Common Service Data Model (CSDM) Fundamentals

Get an introduction to the CSDM with Common Service Data Model (CSDM) Fundamentals.

Achievements

By completing this Course you will achieve the following:

About this Course

This is the Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner products in our App Store and available elsewhere.

Objective

What CSDM is, and is not

Overview on how CSDM is implemented within the CMDB

How to incrementally implement CSDM using our recommended maturity model

Definitions for shared CI tables and relationships to use and their definitions

Overview of use-cases for different products using the CSDM guidance

CMDB implementation guidance that aligns with CSDM

Examples on how to apply CSDM

Review the delta content for new updates