CMDB Health Deep Dive

Attend CMDB Health Deep Dive to learn how to improve the health of a CMDB by reviewing and remediating the prescribed health results provided by ServiceNow on the CMDB and CSDM Data Foundations Dashboards.

Achievements

By completing this Course you will achieve the following:

About this Course

CMDB and CSDM Data Foundations Dashboards, available from the ServiceNow Store, contains dashboards which provide insights into key foundation indicators of your CMDB and Common Service Data Model (CSDM).

This course is designed for ServiceNow CMDB administrators and implementers who want to learn how to identify areas of concern in a CMDB and remediate the issue.

Learners attending this course can expect to understand why CMDB health matters, the importance of installing and utilizing the CSDM and CMDB Data Foundations Dashboards, the three pillars to a successful CMDB implementation, key fields on CI records to pay close attention to, how to populate groups with dynamic CIs, identify and remediate duplicate locations, and how to ensure CI data is present on an incident record to streamline remediation efforts.

The course includes only a video presentation and was recorded using the CMDB and CSDM Data Foundations Dashboards version 2.2.3, but the concepts presented can be applied to older and newer versions. All videos contain closed captions. In addition, to prove understanding of the topics presented, a CMDB Health Improvement quiz is available at the end of the course and is required in order to receive a badge.

Please review the Assessment Requirements before attempting the quiz.

Recommended Prerequisites:

Configuration Management Database Fundamentals

Common Service Data Model (CSDM) Fundamentals

Objective

Discuss CMDB Health

Populate groups with dynamic Configuration Items (CIs)

Identify and remediate duplicate locations

Ensure CI data exists to streamline incident remediation

Prove understanding of the topics with an end of course quiz