About this Course
Welcome to Human Resources Service Delivery (HRSD) Implementation On Demand | |
During this training course, attendees will gain in-depth knowledge and practice in configuring the ServiceNow Human Resources Service Delivery application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HR solution for a fictitious company. Lab exercises throughout the course allow you to work through real-world, relevant scenarios to complete your duties. | Resources for Non-English Languages |
Vancouver release.
Objective
Discuss the ServiceNow Human Resources Service Delivery solution and its capabilities
Gain practical knowledge of the architecture of the HR Service Delivery solution
Configure HR properties, HR criteria, and user criteria
Update and manage the Employee Center
Explore skills, routing and assignment rules, advanced work assignment, and HR Agent Workspace
Configure a Lifecycle Event and an Employee Journey
Learn about the security options that determine access to HR tables and secure HR applications
Learn about ServiceNow platform localization and internationalization
Explore HR Integrations
Explore ServiceNow's Intelligence applications for the HR Service Delivery application