Human Resources Service Delivery (HRSD) Implementation On Demand
9 Hours 32 Minutes

Human Resources Service Delivery (HRSD) Implementation On Demand

Gain in-depth knowledge and practice in configuring the ServiceNow Human Resources Service Delivery application suite with Human Resources Service Delivery Implementation.

About this Course

 

Welcome to Human Resources Service Delivery (HRSD) Implementation On Demand

During this training course, attendees will gain in-depth knowledge and practice in configuring the ServiceNow Human Resources Service Delivery application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HR solution for a fictitious company. Lab exercises throughout the course allow you to work through real-world, relevant scenarios to complete your duties.

Resources for Non-English Languages

日本語版コース

Release Notes

Vancouver release. 

Objective

Discuss the ServiceNow Human Resources Service Delivery solution and its capabilities

Gain practical knowledge of the architecture of the HR Service Delivery solution

Configure HR properties, HR criteria, and user criteria

Update and manage the Employee Center

Explore skills, routing and assignment rules, advanced work assignment, and HR Agent Workspace

Configure a Lifecycle Event and an Employee Journey

Learn about the security options that determine access to HR tables and secure HR applications

Learn about ServiceNow platform localization and internationalization

Explore HR Integrations

Explore ServiceNow's Intelligence applications for the HR Service Delivery application