HR Case Management: Resolve and Close Case (Paris)
20 Minutes

HR Case Management: Resolve and Close Case (Paris)

Resolution and Case Closure is the last stage of the HR Case Management lifecycle. After a case is created and worked on, the case is resolved and completed. If a case is not yet completed, it can also be reopened and worked upon.

About this Course

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This training reflects a base Now Platform with little to no custom configuration. Your actual platform configuration will vary with the needs of your organization.

Objective

Perform the activities to close an HR case
Reopen an HR case
View the manager dashboard