Audience
All Learners
Overview
The purpose of simulators is to provide realistic scenarios and are an assessment of your administration and implementation skills in a SerivceNow instance where you will receive feedback in the form of validation of each task with hints and clickable links to further information on our documentation site. This Frequently Asked Questions (FAQ) table answers questions related to ServiceNow's Simulators, Instances, and Labs
Frequently Asked Question (FAQ)
Question | Answer |
What is a simulator? |
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How long do I have access to instances or simulators for on demand courses? |
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How long do I have access to Instructor Led Training (ILT) lab instances? | You have access to ILT lab instances for 5 days following the end of your scheduled class. After the class concludes, the instances will hibernate but can be reactivated for use during this 5-day period. |
Can I access an Instructor Led Training (ILT) lab instance a few months after the course has concluded? | No, it's not possible to access ILT lab instances a few months after the course has concluded. Once the lab hits its expiration date, the instances are permanently destroyed. |
How can you request additional time or a lab instance if you exceed the initial limits provided? |
If you require extra time for your lab instance beyond the expiration date, we have a catalog item which will allow you to request an extra extension on top of the two we already give you, which will extend the lab instance expiry for 2 more weeks, this can be requested here: Request a Lab Instance Extension. If you require another lab instance over and above the limit we have already set, we have a catalog item where you can request one more lab instance along with some justification for this here: Request Extra Lab Instance. |
How do I get help with a task in a simulator? |
Guided tours are only provided for portions of the ServiceNow Administration Fundamentals Simulator due to this being associated with a beginning learning path. We recommend reviewing the content and corresponding learning material for the ServiceNow Administration Fundamentals learning path. |
What should I consider regarding the time needed to complete a simulator, and what happens if I need to re-enroll? |
It is important to allow enough time to complete the entire simulator from the time you start, as the instance will be terminated at the expiration date and is not retrievable once terminated. If you need to re-enroll after this period, any completed activities will not be retained in the new instance and may need to be redone if they are dependent on tasks not yet completed. |
My validation is broken on my simulator? How do I fix it? |
Check to see if your simulator is paused. If needed, un-pause the simulator in order to continue.
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When does a simulator expire? |
Simulator instances expire and on the expiration date shown on the course portal page, or when you Complete/Submit your score. Passing of a Simulator requires validating each task to achieve a score of 80% of above. Instances will automatically hibernate after a period of 4 hours of inactivity. You can UNPAUSE the instance to carry on where you left off, but upon reaching the expiration date, the instance will terminate, all progress will be lost and all of the tasks may need to be re-done if they are dependents for tasks yet to be passed. |
How should I use Simulators and self-paced instances? |
The Go To Simulator button is used on the simulator page to open up your own personal ServiceNow instance, this is where you will perform the required configuration tasks for each task. When you are satisfied with your configuration changes, select the Validate button on NowLearning, which is located on the task instruction page. NOTE: You will have to complete the respective simulator before your instance is automatically shut down. Please remember to select Complete on your learning path when you have finished the simulator to confirm your result. If you have never completed a standalone simulator before, click Standalone SIM video link to view a short 6-minute instructional video.
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How do I get help with a task in a Simulator? |
Guided tours are only provided for portions of the ServiceNow Fundamentals Simulator due to it being associated with a beginning learning path. It is recommended that the content and corresponding learning material for the learning path be reviewed if you need additional help when attempting the completion of a Simulator. The ServiceNow Training and Certification team will not be able to provide help on how to complete tasks or a review of your activities in a Simulator. |
My Simulator instance expired and is now shut down. How do I restore? |
Unfortunately, simulator instances can not be restored after they are terminated. |
My simulator instance disappeared and I do not have a score, what happened? |
Do not select Complete/Submit simulator Score link until AFTER all activities/courses (including optional) are completed. |
How do I re-enroll in a Simulator that was canceled or expired? |
To re-enroll in a Simulator, go to the respective course page. From here, there will be the option to 'Re-Enroll' in the header section of the course page. |
I am having trouble passing a task in the Simulator. Why isn't it validating? |
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Why am I unable to create or edit a record in a simulator or self-paced lab instance? |
Are you in the correct application scope when attempting this? Application scope (servicenow.com)If you are still in global, then things like New buttons won't appear until you have changed the application scope. |
Cannot enroll to simulator a new version has been released? |
If you find that the simulator you were working on has been replaced with an upgraded simulator release, you can enroll in the new version by browsing directly to the Simulator Catalog here. Then, find the new version of the simulator and use the enroll button to pick up on the new simulator. |
The discovery instance is not working with Mid server and credentials, why? |
Ensure your mid server is up and validated, with zero issues. If the MID server is reporting any issues in the 'Issues' related list, please do the following first:
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Unable to create intent / Machine Learning / CD Nlu not working at all, why? |
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MID Server is not installed, what do I do? |
If your MID Server is not appearing in the lab instance, you can normally install it yourself by running installer.bat in the MidServerFiles folder located on the C Drive of the MID Server. |
Configure Reconciliation Rule: |
Check that there are NO filter conditions included in your reconciliation rules. If you have ANY filter conditions at all, this task will fail. Not only will this task fail, but Task 11 will fail also, not to mention that your reconciliation rules will not work correctly. |