Change and Adoption Metrics for your ServiceNow Implementation
About this Course
Welcome to this course on change and adoption metrics for your ServiceNow® implementation. In this course, we will explore the critical role that metrics and KPIs play in assessing the success and effectiveness of change management initiatives within a ServiceNow implementation project. By the end of this course, you will be able to:
- Identify the key drivers for assessing your change program
- Establish pre- and post-program benchmarks using surveys
- Leverage the right metrics to gain valuable insights into user adoption, user satisfaction, and core ServiceNow process KPIs