Field Service Management (FSM) Implementation Simulator
5 Hours

Field Service Management (FSM) Implementation Simulator

Assess your understanding of field service management implementation concepts and practice implementing a field service management instance.

Achievements

By completing this Course you will achieve the following:

About this Course

Apply what you have learned in the Field Service Management Implementation course in a simulated environment. Practice implementing real-world tasks similar to what you can expect to do as a field service management implementation specialist. Some tasks depend on the successful completion of other tasks and helpful hints and tips are provided along the way, including links to supporting documentation.

You will have two weeks (14 days) from the time you enroll to complete this simulator before the instance is automatically shut down. Please remember to complete your learning path when you have finished the simulator. For the best experience, we recommend using two separate monitors (e.g. an external monitor or a tablet) in order to view the simulator task instructions and the simulator instance at the same time. You can absolutely use one monitor if a dual-monitor setup is not possible, you can simply toggle between the browser windows to complete the simulator tasks.

Prerequisites

Field Service Management (FSM) Implementation

 

Objective

Create foundation data and relationships, including locations, users, groups, customer accounts, assets, and stockrooms

Enable geolocation tracking for field agents

Configure the global domain; field service business process, assignment, and add-ons

Create and manage skills

Create field service knowledge, work order templates, and questionnaires

Activate event configurations for calendars

Configure dispatcher workspace

Configure scheduling and dispatch system properties

Configure dynamic scheduling

Automate work order creation for planned maintenance

Create an appointment booking service

Create a special handling note

You will learn

Application Implementation