About this Course
Apply what you have learned in the Field Service Management Implementation course in a simulated environment. Practice implementing real-world tasks similar to what you can expect to do as a field service management implementation specialist. Some tasks depend on the successful completion of other tasks and helpful hints and tips are provided along the way, including links to supporting documentation.
You will have two weeks (14 days) from the time you enroll to complete this simulator before the instance is automatically shut down. Please remember to complete your learning path when you have finished the simulator. For the best experience, we recommend using two separate monitors (e.g. an external monitor or a tablet) in order to view the simulator task instructions and the simulator instance at the same time. You can absolutely use one monitor if a dual-monitor setup is not possible, you can simply toggle between the browser windows to complete the simulator tasks.
Prerequisites
Field Service Management (FSM) Implementation
Objective
Create foundation data and relationships, including locations, users, groups, customer accounts, assets, and stockrooms
Enable geolocation tracking for field agents
Configure the global domain; field service business process, assignment, and add-ons
Create and manage skills
Create field service knowledge, work order templates, and questionnaires
Activate event configurations for calendars
Configure dispatcher workspace
Configure scheduling and dispatch system properties
Configure dynamic scheduling
Automate work order creation for planned maintenance
Create an appointment booking service
Create a special handling note