Field Service Management (FSM) Fundamentals On Demand
On-demand Course
3 Hours 53 Minutes
Field Service Management (FSM) Fundamentals On Demand
As a best-in-class wind turbine service provider, Field Titans recently implemented ServiceNow Field Service Management to manage work requests for their growing base of customers. Attend this course to learn how Field Titans makes integrated, proactive service possible. Gain in-depth knowledge and practice using the ServiceNow Field Service Management application features and functionality. Follow along as various field service process user personas perform the activities necessary to initiate, qualify, dispatch, and deliver and confirm work order requests.
Achievements
By completing this Course you will achieve the following:
About this Course
ServiceNow Field Service Management (FSM) makes integrated, proactive service possible. Create work order requests using a variety of methods, qualify work order requests to ensure all relevant information is captured before a field agent is dispatched, and use drag and drop to match tasks to field agents based on location, schedules, skills, and available inventory. Use the mobile user interface to perform task work on location, with or without an internet connection.
In this self-paced, on demand course, attendees master the usage of core ServiceNow Field Service Management applications and modules. This course is designed for field service process users or fulfillers who will use the Field Service application and modules, as well as administrators or implementers responsible for configuring or maintaining the Field Service application and modules. A combination of process overviews, use cases, how-to steps, videos, and simulations helps attendees develop a holistic view of the core field service persona roles and responsibilities.
Who Should Attend:
The ServiceNow® Field Service Management (FSM) Fundamentals On Demand course is for Customers, Partners, and Employees who use features, functions, and data associated with Field Service Management. An attendee is a good fit for this course if they perform or advise on any of the following FSM-aligned roles or job responsibilities:
- Process User/Fulfiller
- Business Process Analyst/Consultant
- Application/System Administrator
- Implementation Specialist
Prerequisites:
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
Objective
Define Field Service
Identify the types of Field Service and the four Field Service models
Identify Field Service Management process lifecycle phases and personas
Create Work Order Requests
Qualify Work Order Tasks
Describe geolocation and its benefits when using ServiceNow Field Service Management
Create and manage team schedules and skills
Dispatch Work Order Tasks
Update and close Work Order Tasks
Summarize Field Service Reporting and Performance Analytics capabilities