Now Assist for Customer Service Management (CSM) Implementation Bootcamp On Demand
1 Hour 58 Minutes

Now Assist for Customer Service Management (CSM) Implementation Bootcamp On Demand

Learn how to implement Now Assist for Customer Service Management (CSM) from ServiceNow's Product specialists.

Achievements

By completing this Course you will achieve the following:

About this Course

The Now Assist for Customer Service Management (CSM) application enables your business to leverage the power of Generative AI in customer service, improving your end user's experience while enhancing your support agent's productivity. Join us and discover the overall architecture of Now Assist for Customer Service Management (CSM), required plug-ins, how to configure experiences, and use the capabilities.

 

Who Should Attend?

This is an 'advanced' course for Implementers who are Customer Service Management (CSM) Pro certified and want to learn how to implement Now Assist for Customer Service Management (CSM).

 

Critical Prerequisites

This course assumes you have completed the Now Assist Essentials prerequisite and will continue moving forward from that class.

Objective

Explain how to activate Now Assist features for Customer Service Management