About this Course
The Now Assist for Customer Service Management (CSM) application enables your business to leverage the power of Generative AI in customer service, improving your end user's experience while enhancing your support agent's productivity. Join us and discover the overall architecture of Now Assist for Customer Service Management (CSM), required plug-ins, how to configure experiences, and use the capabilities.
Who Should Attend?
This is an 'advanced' course for Implementers who are Customer Service Management (CSM) Pro certified and want to learn how to implement Now Assist for Customer Service Management (CSM).
Critical Prerequisites
This course assumes you have completed the Now Assist Essentials prerequisite and will continue moving forward from that class.
- Introduction to Generative AI (if you are new to the technology)
- Now Assist Essentials (required)
Objective
Explain how to activate Now Assist features for Customer Service Management