Customer Service Management (CSM) Professional Suite
3 Days 6 Hours 52 Minutes

Customer Service Management (CSM) Professional Suite

This Learning Path provides all required training and exams to become a ServiceNow Certified Customer Service Management (CSM) Professional Implementation Specialist.

About this Path

This Learning Path provides all required training and exams to become a ServiceNow Certified Customer Service Management (CSM) Professional. Engage in several types of training options to learn and demonstrate your advanced skills on how to incorporate Performance Analytics, Predictive Intelligence and Virtual Agent into your next CSM implementation. These classes will prepare you to take the micro and mainline certification exams to achieve your CSM Professional certification.