Customer Service Management (CSM) Implementer

This Learning Path provides all required training and exams to become a ServiceNow Certified Customer Service Management (CSM) Implementation Specialist.

Achievements

By completing this Path you will achieve the following:

About this Path

This Learning Path provides all required training and exams to become a ServiceNow Certified Customer Service Management (CSM) Implementer. Engage in several types of training options to learn and demonstrate your skills for CSM Fundamentals and CSM Implementation. These classes will prepare you to take the certification exam to complete your journey and achieve your CIS-CSM.

The completion of this leaning path indicates that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation and maintenance of the ServiceNow CSM application.

Special outcomes include: master the setup, configuration and usage of the ServiceNow CSM application.