About this Course
Enroll in this course to discover how Customer Communities allows an organization to connect, engage, and collaborate with employees, customers, partners, and prospects. This course covers why Customer Communities is an essential component of an organization's self-service strategy along with Knowledge Base and Service Catalog. You will discover the features, get a high level overview of the basic components of Communities, and the integration with case management and knowledge management in action.
Includes updates from Quebec, Rome, and San Diego.
Objective
Get an overview of the Customer Communities application
Learn about the benefits of Customer Communities
Know how it works together with knowledge management and the request catalog as part of your self-service strategy
Learn about the components of a forum
Get familiar with the content types
Get an overview of gamification features