Customer Communities Overview (San Diego)
30 Minutes

Customer Communities Overview (San Diego)

Gain a high level overview of the Customer Communities application, learn about Customer Community features, and gain the basic skills to use Customer Communities with Customer Communities Overview.

Achievements

By completing this Course you will achieve the following:

About this Course

Enroll in this course to discover how Customer Communities allows an organization to connect, engage, and collaborate with employees, customers, partners, and prospects. This course covers why Customer Communities is an essential component of an organization's self-service strategy along with Knowledge Base and Service Catalog. You will discover the features, get a high level overview of the basic components of Communities, and the integration with case management and knowledge management in action.

Release Notes

Includes updates from Quebec, Rome, and San Diego.

Objective

Get an overview of the Customer Communities application

Learn about the benefits of Customer Communities

Know how it works together with knowledge management and the request catalog as part of your self-service strategy

Learn about the components of a forum

Get familiar with the content types

Get an overview of gamification features