Certified Implementation Specialist - Discovery Mainline Exam Blueprint
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Certified Implementation Specialist - Discovery Mainline Exam Blueprint

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ServiceNow Certified Implementation Specialist – Discovery Exam Specification

Utah Release – Updated April 2023

 


Introduction

The ServiceNow Certified Implementation Specialist – Discovery Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Discovery certification.

 

Exam Purpose

The ServiceNow Certified Implementation Specialist – Discovery exam certifies that a successful candidate has the skills and essential knowledge to configure, administer, implement, and maintain the Discovery application within the ServiceNow platform.

 

Exam Audience

The ServiceNow Certified Implementation Specialist – Discovery exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Implementer or Administrator.

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Recommended ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Discovery exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals (SNAF)
  • Get Started with Now Create
  • ServiceNow Platform Implementation
  • CMDB Fundamentals

 

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

  • Discovery Fundamentals

 

Upon completion of the Discovery Fundamentals course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist – Discovery exam.

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

 

Additional Recommended Experience

  • Intermediate or above Windows and Unix administration skills 
  • Intermediate or above SNMP query knowledge 
  • Intermediate or above JavaScript and regular expression scripting skills 
  • Introductory or above network administration knowledge 
  • Six months field experience participating in implementing ServiceNow ITOM solutions, specifically Discovery 
  • Participation in at least two ServiceNow Discovery deployments 
  • General familiarity with industry terminology, acronyms, and initialisms 

 

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. 

 

Number of Domains

Learning Domain

Percent of Exam

1

Discovery Pattern Design

  • Pattern Designer (Debug, Steps, Sections)
  • Operations (Match, Parse variable, Parse file, Parsing strategies) – 
  • Syntax (Variables, Attributes, Regex) 
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting) 

35%

2

Discovery Configuration 

  • Discovery Setup (Behaviors, Clusters, IP Services, Schedules) 
  • Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device) 
  • Discovery Troubleshooting (Discovery Errors, Duplicates, Credentials) 

35%

3

Configuration Management Database  

  • CI Class Manager (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships) 
  • CMDB Identification and Reconciliation (CI Identifiers, Reconciliation Definitions, Data source Precedence, CMDB De-duplication) 

 

15%

4

Discovery Engagement Readiness 

  • Planning (MID Server Requirements and Specifications) 
  • Operationalizing IT (MID Server and Discovery Dashboards, Benefits) 
  • Discovery Solution (Business Value, Definition, Positioning) 

 

15%

Total

100%

 

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.

 

Exam Structure

Number of Items

The exam consists of 45 questions.

 

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

 

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.

Pass Result

A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.

To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.

Fail Result

A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.

 

Sample Questions

Sample Item 1:  

In Discovery, which one of the following causes a pattern to fail during discovery? 

A. No firewalls installed on the host 

B. No parse variable operation used in a step 

C. No pattern attached to a classification 

D. No CI Identifier exists 

Answer: C 

 

Sample Item 2:  

Which one of the following Discovery phases is the error “No credentials would authenticate, tried” found on? 

A. Port Scan 

B. Classification 

C. Identification 

D. Exploration 

Answer: B 

 

Sample Item 3:  

How many CI Identifiers can be configured per CI Class? 

A. One 

B. Two 

C. Five 

D. Ten 

Answer: A 

 

Sample Item 4:  

In Discovery, which one of the following should the customer always configure during implementation? 

A. Change Management 

B. Probes 

C. Subnets 

D. Credentials 

Answer: D 

 

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