ServiceNow Certified Implementation Specialist – Service Provider Exam Specification
Utah Release – Updated April 2023
Introduction
The ServiceNow Certified Implementation Specialist – Service Provider Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Service Provider certification.
Exam Purpose
The Certified Implementation Specialist – Service Provider exam certifies that a successful candidate has the skills and essential knowledge to administer a Domain Separated instance of Service Now.
Exam Audience
The Certified Implementation Specialist – Service Provider exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow administrator in a Domain Separated instance. This largely pertains to a technical audience working for Service Providers that leverage multi-tenancy to provide managed service offerings to multiple customers on a single instance of Service Now. That includes administrators, technical consultants, and architects who build configuration on an instance.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
Recommended ServiceNow Training
ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Service Provider exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Get Started with Now Create
- ServiceNow Platform Implementation
- Scripting in ServiceNow Fundamentals
Required ServiceNow Training
ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.
- Domain Separation Basics
- Domain Separation Implementation
- Service Provider Architecture
Upon completion of the Service Provider Architecture course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist – Service Provider exam.
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
- Credentialing Program Guide – a resource to guide you through the entire certification process
- Domain Separation Product Documentation
- Domain separation recommended practices for service providers
Additional Recommended Experience
- General familiarity with industry terminology, acronyms, and initialisms
- Familiarity and experience with Service Provider business model – providing IT and other business services to external customers, facilitated by Service Now.
- Six months of hands-on implementation experience with a complex enterprise ServiceNow implementation.
Exam Scope
Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.
The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.
Number of Domains |
Learning Domain |
Percent of Exam |
1 |
Initial Domain Setup and Service Provider Architecture
|
15% |
2 |
Data Separation/Visibility
|
20% |
3 |
Process Separation
|
35% |
4 |
Foundational Data Management
|
10% |
5 |
Domain Support in Applications
|
15% |
6 |
Platform Governance and Reporting
|
5% |
Total |
100% |
Exam Registration
ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.
To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.
For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.
Exam Structure
Number of Items
The exam consists of 45 questions.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.
Exam Result
The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.
Pass Result
A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.
To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.
Fail Result
A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.
Sample Questions
Sample Item #1
Which of the following are true of a domain record marked as Primary?
A. It must be linked to the Service Provider company.
B. There can only be one.
C. It should have no parent reference set.
D. It will be displayed at the top of the domain map.
Answer: B, C, D
Sample Item #2:
In which domains can a user see an assignment group?
A. In their domain's parent domain.
B. In their domain's child domains.
C. In domains listed as visible, as defined by the user's group membership.
D. In domains contained within their domain.
Answer: B, C, D
Sample Item #3:
What role is required to use the expand domain scope feature?
A. domain_admin
B. domain_expand_scope
C. user_admin
D. itil
Answer: B
Sample Item #4:
Which of the following is a process-separated entity?
A. Tasks
B. Script Includes
C. System Properties
D. Email Notifications
Answer: D
Sample Item #5:
What mechanism assigns records to the default domain?
A. Workfllow
B. Transform Maps
C. Business Rules
D. System Properties
Answer: C
Sample Item #6:
What domain will a record be written to when applying an update set?
A. The user's domain
B. The record's domain from the source instance.
C. The domain selected in the domain picker.
D. Global
Answer: B