Certified Implementation Specialist - Event Management Mainline Exam Blueprint
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Certified Implementation Specialist - Event Management Mainline Exam Blueprint

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ServiceNow Certified Implementation Specialist – Event Management Exam Specification

Utah Release – Updated April 2023

 

 

Introduction

The ServiceNow Certified Implementation Specialist – Event Management Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the ServiceNow Certified Implementation Specialist – Event Management certification.

 

Exam Purpose

The ServiceNow Certified Implementation Specialist – Event Management exam certifies that a successful candidate has the skills and essential knowledge to to contribute to the configuration, administration, implementation, and maintenance specific to the Event Management application within the ServiceNow platform.

 

Exam Audience

The ServiceNow ServiceNow Certified Implementation Specialist – Event Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Event Management Implementer or Administrator. 

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Recommended ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the ServiceNow Certified Implementation Specialist – Event Management exam. The following ServiceNow training courses contain the underlying foundational knowledge needed for the exam.

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • ServiceNow Get Started with Now Create
  • ServiceNow Platform Implementation
  • CMDB Fundamentals
  • ITOM Overview

 

Required ServiceNow Training

ServiceNow requires completion of the following training course. The content in this course covers the exam learning domains and will help you prepare for the exam.

  • Event Management Fundamentals

 

Upon completion of the Event Management Fundamentals course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the ServiceNow Certified Implementation Specialist – Event Management exam.

 

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

 

Additional Recommended Experience

  • Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances  
  • Participation in at least two ServiceNow ITOM deployments specifically for Event Management 
  • Intermediate or above Windows and Unix administration skills  
  • Intermediate or above SNMP knowledge  
  • Intermediate or above JavaScript and regular expression scripting skills  
  • Introductory or above network administration knowledge  
  • General familiarity with industry terminology, acronyms, and initialisms  

 

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

 

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. 

 

Number of Domains

Learning Domain

Percent of Exam

1

Event Management Overview

  • IT Operations Management (ITOM) solution 
  • Define customer challenges 
  • Event Management key features and capabilities 
  • Graphical user interfaces (operator workspace, alert intelligence, dependency maps) 
  • Common Service Data Model (business, application, and technical services) 

13%

2

Architecture and Discovery

  • Discovery and MID server architecture 
  • Event Management architecture and CMDB 
  • The monitoring process 
  • Validate a MID server 

13%

3

Event Configuration and Use

  • Event setup (event processing, event rules, event filter, event thresholds, operator workspace) 
  • Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices) 
  • Connectors (preconfigured, customized) 
  • Scripting (Regex, JavaScript, PowerShell)

34%

4

Alerts and Tasks

  • Alert defined (alert record attributes, scheduled jobs 
  • Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices) 
  • Alert grouping (correlation rules, alert aggregation) 
  • Alert Intelligence 
  • Alert impact profile (impact tree, impact rules, cluster example, SLAs) 

30%

5

Event Sources

  • Identify event sources 
  • Push vs. pull methods 
  • Use inbound actions 
  • Configure a monitoring connector 

10%

 Total

100%

 

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.

 

Exam Structure

Number of Items

The exam consists of thirty questions.

 

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

 

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide. 

Pass Result 

A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.  

To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee

Fail Result 

A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.  

 

Sample Questions

Sample Item #1

Which customer challenges/questions does Event Management help resolve? 

A. What devices are we using? 

B. Did we deprecate assets we do not own?  

C. What is the current state of our IT infrastructure? 

D. How do we know what servers and applications provide services? 

E. How can I automate and prioritize remediation tasks and notifications? 

F. How can we consolidate our monitoring tools into a single management system

Answer: C,E,F

 

Sample Item #2

What type of system can a MID server be installed on? 

A. Microsoft Windows Server 

B. Linux System 

C. Microsoft Windows Desktop 

D. Any system inside the customer firewall 

E. OpenVMS System 

F. Mac OS X System

Answer: A, B

 

Sample Item #3

If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the order of execution number? 

A. Only the event rule with the lowest order of execution number will run. 

B. Only the event rule with the highest order of execution number will run. 

C. All event rules will run, from the highest to the lowest order of execution numbers. 

D. All event rules will run, from the lowest to the highest order of execution numbers. 

Answer: D

 

Sample Item #4

In Event Management, what module allows for automatic task creation? 

A. Alert Management Rules 

B. Event Rules 

C. Task Rules 

D. Correlation Rules

Answer: A

 

Sample Item #5

What is the default collection/polling interval applied to all event connectors? 

A. Every 5 seconds 

B. Every 40 seconds 

C. Every 60 seconds 

D. Every 120 seconds 

E. Every 10 minutes

Answer: D

 

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