Audience
All Learners
Issue
There may be one or more of these issues:
- My credentials (certifications) do not display under my profile. When I navigate to My Achievements > My Certifications, my certifications do not display.
- A banner/notification does not appear at the top of Now Learning for the annual Certification Management Program (CMP) fee.
IMPORTANT: There is a deadline to pay the CMP fee which is why it's important to fix what's necessary to display this annual banner. The banner remains on the home page of your Now Learning account until payment has been made or the maintenance window has closed. For more information, refer to Certification Maintenance Program (CMP) FAQ.
Environment
Now Learning
Cause
Your Webassessor account must be linked to Now Learning in order for your credentials and CMP banner to display.
Resolution
Make sure to link your Webassessor account to Now Learning. Refer to Link Your Webassessor Account to Now Learning.