My Credentials are Not Displayed in my Now Learning Profile. No CMP Banner Notification
Article
KB0012453

My Credentials are Not Displayed in my Now Learning Profile. No CMP Banner Notification

Article metadata.
This article was updated This article has 136 views.

Audience

All Learners

Issue

There may be one or more of these issues:

  • My credentials (certifications) do not display under my profile. When I navigate to My Achievements > My Certifications, my certifications do not display.
  • A banner/notification does not appear at the top of Now Learning for the annual Certification Management Program (CMP) fee.
    IMPORTANT: There is a deadline to pay the CMP fee which is why it's important to fix what's necessary to display this annual banner. The banner remains on the home page of your Now Learning account until payment has been made or the maintenance window has closed. For more information, refer to Certification Maintenance Program (CMP) FAQ.

Environment

Now Learning

Cause

Your Webassessor account must be linked to Now Learning in order for your credentials and CMP banner to display.

Resolution

Make sure to link your Webassessor account to Now Learning. Refer to Link Your Webassessor Account to Now Learning.