ServiceNow Micro-Certification Flow Designer Exam Specification
Introduction
The ServiceNow Flow Designer Micro-Certification Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Flow Designer Micro-Certification.
Exam Purpose
The ServiceNow Flow Designer Micro-Certification Exam certifies that a successful candidate has the skills and essential knowledge to implement this application.
Exam Audience
The ServiceNow Flow Designer Exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Flow Designer.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere are not official and should not be used to prepare for the examination.
Prerequisite ServiceNow Training
ServiceNow recommends completing the following prerequisite training course(s) in preparation for the Flow Designer exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
Required ServiceNow Training
ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.
- Flow Designer
Additional Recommended Resources/Content
In addition to the above, the candidate may find the following resources valuable in preparation for the exam.
- Credentialing Program Guide – a resource to guide you through the entire certification process
Additional Recommended Experience
- Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
- General familiarity with industry terminology, acronyms, and initialisms
Exam Scope
Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.
The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.
Number of Domains |
Learning Domain |
Percent of Exam |
1 |
Flow Designer
|
14% |
2 |
Flows
|
45% |
3 |
Subflows
|
18% |
4 |
Actions
|
23% |
Total |
100% |
Exam Registration
Access your Now Learning account and enroll in the Flow Designer Micro-Certification Learning Path. The non-proctored exam will launch. Click start to begin the exam.
The exam duration is 60 minutes.
Exam Structure
Number of Items
The exam consists of 22 questions.
Multiple Choice (single answer)
There are at least four possible responses for each multiple-choice question on the exam. Select the one response that most accurately answers the question.
Multiple Select (select all that apply)
There are at least four possible responses for each multiple-select question on the exam. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.
Exam Result
The exam result is immediately displayed as a pass or fail after completing and submitting the exam.
Pass Result
A pass result indicates that the certification has been earned. Micro-certifications never expire. However, if new requirements are added, you will be expected to complete the requirements to maintain the certification.
Fail Result
A failed result indicates that the certification was not earned. Following certification industry best practices, we do not share incorrect items or the correct responses. Review the Retake Policy for more information.
Sample Questions
Sample Item #1
What can a flow contain that a submlow cannot?
A. Action
B. Subflow
C. Trigger
D. Flow Logic
Answer: C
Sample Item #2
What single reusable operation in the Action Designer executes the work?
A. Action step
B. Flow Component
C. Flow Logic
D. Data Panel
Answer: A