Legal Service Delivery (LSD) Accreditation Exam Blueprint
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Legal Service Delivery (LSD) Accreditation Exam Blueprint

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Legal Service Delivery (LSD) Accreditation Exam Blueprint

Vancouver Release – Updated November  2023

 

Introduction

The ServiceNow Legal Service Delivery (LSD) Accreditation Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Legal Service Delivery (LSD) credential.

Exam Purpose

The ServiceNow Legal Service Delivery (LSD) Accreditation Exam certifies that a successful candidate has the skills and essential knowledge to implement.

Exam Audience

The ServiceNow Legal Service Delivery (LSD) Accreditation Exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Implementer for LSD or an Administrator for LSD.   

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the exam.

Recommended  ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Legal Service Delivery (LSD) Essentials Accreditation Exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • Get Started with Now Create  
  • ServiceNow Platform Implementation
  • Employee Center Essentials

Required ServiceNow Training

ServiceNow requires completion of the following training course(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

  • Legal Service Delivery (LSD) Essentials

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

 

 

 

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. 

 

Number of Domains

Learning Domain

Percent of Exam

1

System Architecture & Applications

  • Data model structure and flow
  • Core applications and plugins
  • Application model structure

35%

2

Configure and Implement ServiceNow Legal Applications

  • Workflow setups
  • Roles
  • Groups

50%

3

Security and Integrations

  • Application restrictions
  • Integrating 3rd party applications

 

15%

Total

100%

 

Exam Registration

This exam is not proctored and is taken in Now Learning as such no registration is required.

Exam Structure

Number of Items

The exam consists of 17 questions.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.

Pass Result

A pass result indicates that the accreditation has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the accreditation may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated. 

Fail Result

A failed result indicates that the accreditation was not earned. It is recommended that you review the training content before your next attempt.

Sample Questions

Sample Item #1: 

Which of the following plugins are required to be activated before installing the Legal Request Management. (Select 2)

A. Workspace Core 

B. Legal Counsel Center

C. Legal Mobile

D. Checklist

E. NowMobile

Answer: A, D 

 

Sample Item #2: 

Name the application required to be installed before installing any of the Legal Practice applications?

A. Legal Matter Management

B. Legal Virtual Agent Conversations

C. Legal Request Management

D. Now Mobile

Answer: C