Release: Xanadu
Audience
All Learners
Overview
Use this study guide when completing your delta exam in Now Learning. The content presented in this knowledge article is the exam content you will be tested on to maintain your certification. In addition, we always encourage you to review ServiceNow's Product Documentation.
Delta Exam Study Guide Content
Use the Success portal view in Software Asset Workspace to track the progress of your Software Asset Management (SAM) application with success goals, assign activities to track the success of your goals, run health checks on your software, maximize the usage of your SAM capabilities, and mature your SAM program with predefined maturity items.
Success portal helps you perform the following actions:
- Track the progress of your SAM application through success goals
Success goals help you analyze the value that you get out of your software licenses and calculate your projected savings. Create success goals for the licenses that you want to track. For more information about creating a success goal, see Create success goals for Software Asset Management.
- Track the progress of your success goals
Track the success of your goals by creating success activities for the goals. For more information, see Create success activities for Software Asset Management.
- Perform a health check on your software
Run health checks to review the health of licenses, permissions, and configurations to get the best out of each software suite. For more information, see Health check.
- Keep your software up to date using Value builder tasks
Get an overview of which software upgrades, publisher packs, and integrations you must set up with Value builder tasks. These tasks are created automatically, but you can create your own as necessary. For more information, see Value builder.
- Mature your SAM program with predefined maturity items
The program maturity is categorized into Crawl, Walk, and Run stages to help you improve the value return of your SAM program, including processes, features, functionalities, and capabilities within your organization. You can link these maturity items to Success goals and Value builder tasks to track and report on the improvements of your SAM application over time. For more information, see View all maturity items for Software Asset Management.
Email notifications are sent when the following conditions are met:
- To a group, when a success goal is assigned to that group.
- To an owner, when a success goal is assigned to that owner.
- To an owner, when a success goal is marked as Pending Review.
- To an assigned user or an assignment group, when a success activity is assigned.
Access the Success portal view by navigating to Software Asset Workspace > Success portal.
The Success portal supports domain separation when the Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) is activated. To filter the data by domain, select a domain at the top of the dashboard.
Success portal view
Success portal dashboard | |
Widget |
Description |
SAM maturity |
Current stage of your SAM program maturity such as the Crawl, Walk, or Run stage. View the maturity items of each stage by selecting View all maturity items. For more information, see View all maturity items for Software Asset Management. |
Completed success goals |
Total number of completed success goals. |
Total success savings |
Actual savings from the completed success goals. |
Projected savings |
Anticipated savings from the success goals are grouped by the status and category of the goal. |
All goals |
All success goals grouped by the following statuses:
|
Health check and value builder data | |
Health checks passed |
Percentage of successful health checks. |
Completed value builder tasks |
Number of value builder tasks that are completed. |
Open activities |
Open success goal activities. |
SaaS detection report
Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Digital End-User Experience (DEX) product. The SaaS applications that can be managed through this report can be paid or free ones.
Important: To view the SaaS detection report, you must do the following:
- Request and install version 13.1.0 or later of the Software Asset Management -SaaS License Management application from the For more information, see
- Install the Digital End-User Experience (DEX) [sn_dex] product version 2.1.0 or later.
This report helps you manage your shadow IT spend more effectively by viewing all the users who access these applications, the usage of these applications, and how long each application has been used.
Integrating with Adobe Cloud
Integrate your Software Asset Management application with Adobe Cloud services to track your software subscriptions and to determine your license compliance.
The Adobe Cloud integration supports the following Adobe Cloud services:
- Adobe Creative Cloud
- Adobe Experience Cloud
- Adobe Document Cloud
Note: You can create an Adobe Cloud integration only if you’re using the Adobe Creative Cloud for Enterprise subscription plan. If you’re using any other subscription plan, such as Adobe Creative Cloud for Teams, Education, or Individuals, you can’t create an integration.
Integrate your Adobe subscriptions with Software Asset Management for compliance reporting using Adobe authentication. For more information about Adobe authentication integrations and certificates, see the Adobe Authentication Guide.
You can integrate your ServiceNow® instance with Adobe Cloud services using either of the following authentication methods:
Publish a specific set of your software products
Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation.
Before you begin
To be able to publish your software products, make sure that either the com.snc.samp.manage.published.products system property or the com.snc.samp.manage.published.products application property is enabled on your ServiceNow instance.
Software Asset Management for Red Hat Enterprise Linux
Use the Software Asset Management publisher pack for IBM to track and optimize license positions for the Red Hat Enterprise Linux Server products.
Required plugins and applications for Red Hat Enterprise Linux
To manage licenses for your Red Hat Enterprise Linux (RHEL) products, request and activate the Software Asset Management Professional for IBM plugin (com.sn_samp_ibm) from the Now Support service portal. See Request Software Asset Management for more information on how to request and activate this plugin.
You must also request and install the CMDB CI Class Models application from the ServiceNow Store. This application contains the tables that store RHEL data on your ServiceNow instance and is required for RHEL reconciliation.
The ServiceNow® Discovery application uses the Red Hat Virtualization (RHV) discovery pattern to locate RHV components. To enable the discovery of these resources, you must install the Discovery and Service Mapping Patterns application from the ServiceNow Store.
Supported license types
The IBM publisher pack supports licensing for both Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters. The supported license metrics are socket-pair based and core based.
Use the RHEL Server licensing based on the number of socket-pairs or virtual machine (VM) pairs on a physical host to manage licenses for your RHEL products.
Use the RHEL Per Core license metric to license core-based RHEL products on both physical and virtual environments.
Software entitlements define the license details for your Red Hat Enterprise Linux (RHEL) products. You can create individual entitlements or import a list of entitlements from a spreadsheet.
Bring your own license to the public cloud
Bring your own license (BYOL) support enables Software Asset Management managers to determine the compliance of Microsoft and Oracle products across hybrid infrastructures.
When organizations move to the public cloud, their existing on-premise licenses are carried over to the cloud using BYOL. BYOL improves license optimization, as organizations must pay only for infrastructure costs.
The Software Asset Management application supports BYOL for Microsoft SQL Server and Microsoft Windows Server on AWS, Microsoft Azure, and Google Cloud Platform (GCP) in Infrastructure as a Service (IaaS) models for shared and dedicated infrastructures.
The Software Asset Management application also supports BYOL for Oracle Database and WebLogic servers on AWS and Microsoft Azure. BYOL is supported by the following Oracle Database and WebLogic Server editions:
- Oracle Database Standard Edition
- Oracle Database Standard Edition One
- Oracle Database Standard Edition 2
- Oracle Database Enterprise Edition
- Oracle WebLogic Server Standard Edition
Oracle WebLogic Server Enterprise Edition