Account Lifecycle Events (ALE) Accreditation Specification
Introduction
The ServiceNow Account Lifecycle Events (ALE) Accreditation Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Account Lifecycle Events credential.
Exam Purpose
The ServiceNow Account Lifecycle Events Accreditation Exam certifies that a successful candidate has the skills and essential knowledge to implement the Account Lifecycle Events application.
Exam Audience
The ServiceNow Account Lifecycle Events Accreditation Exam is available to ServiceNow customers, partners, employees, and others interested in becoming an Implementer of Account Lifecycle Events.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the exam.
Prerequisite ServiceNow Training
ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Account Lifecycle Events Accreditation Exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- ServiceNow Platform Implementation
- ServiceNow Platform Implementation
- Certification Exam Preparation: Certified System Administrator
- System Administration Advanced
Required ServiceNow Training
ServiceNow requires completion of the following training course(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.
- Account Lifecycle Events (ALE) Fundamentals
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
- Credentialing Program Guide – a resource to guide you through the entire credential process
Exam Scope
Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.
The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.
Number of Domains |
Learning Domain |
Percent of Exam |
1 |
Overview
|
15% |
2 |
Personas
|
5% |
3 |
Configure Data Import Task
|
10% |
4 |
Creating the Staging Table
|
10% |
5 |
Process Automation Designer (PAD)
|
10% |
6 |
Workflow
|
20% |
7 |
Roles
|
10% |
8 |
Data Import Process
|
15% |
9 |
Add the data import task step for the staging table to the Process Automation Desiger
|
5% |
Total |
100% |
Exam Registration
This exam is not a proctored exam and is taken in Now Learning, and no registration is required.
Exam Structure
Exam Duration
The exam duration is 60 minutes.
Number of Items
The exam consists of 22 questions.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.
Exam Result
The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Candidate Journey Guide.
Pass Result
A pass result indicates that the accreditation has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the accreditation may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated. To maintain a ServiceNow Accreditation, you will need to pass delta exams.
Failing Result
A failed result indicates that the accreditation was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.
Sample Questions
Sample Item #1:
What is the purpose of the DataImportValidationConfig Script Include in the Account Life cycle Events application?
A. To define mandatory fields and record-level validations for staging tables
B. To configure email notifications for data import errors
C. To schedule automated data imports from external sources
D. To manage access control for staging table records
Answer: A
Sample Item #2:
Which of the following activities are included in the Account Lifecycle Events playbook stages? (Select three)
A. Enter onboarding related info
B. Add customer POC and team
C. Assign customer team responsibilities
D. Assign internal team responsibilities
E. Data Capture & Validation
Answer: A, B, D