Determine if You are Linked to a Company Account
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KB0011507

Determine if You are Linked to a Company Account

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Audience

All Learners except:

  • Partners
  • HIWAVE/HITIDE
  • Companies without a ServiceNow Instance

Overview

Use the instructions below to view/confirm if you are linked to your employer's account. If you are linked, you have access to company benefits. Whether or not you are linked is confirmed by information displayed.

IMPORTANT: Using your employer's domain (for example the corporate email address: employee@xyzcompany.com) when you log in is not an indicator that you are linked to your employer's account in ServiceNow.

Instructions

  1. Sign In (Log In) to Now Learning.
    IMPORTANT: Make sure to login using your employer/corporate email address.
  2. Select My Profile from your profile menu. The profile menu is located in the top right of the screen with your initials. The My Profile heading and its subheadings display on the left side of the screen.
  3. Select the My Company Access subheading.
  4. Review the information displayed for your company account status.
  5. Use the table and images below as reference and potential actions.


    Information Displayed, What this Indicates, and Potential Actions
    Information Displayed
    (select link to jump to image)
    Indicates
    Potential Action(s)

    Current Access Requests (tab)
    and/or
    Granted Roles (tab)

      
    You are already linked to your company account or have requested access.
      

    None (no tabs displayed).
    A form displays 2 fields.

      
    You are NOT linked to your company account.
      


    Current Access Requests image -
    Indicates you have requested a role (Current Access Requests).

    screen showing requests and granted roles you already have. A tab for each.


    Granted Roles (tab) image -
    Indicates you are linked (Granted Roles) to an employer's account.



    Request Access from Your Company Admin screen displays a form with 2 fields image -
    Indicates you are not linked to an employer's account yet.

    screen displayed when you do not yet have access (not linked) to your company/employer. Form fields to complete.

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