Audience
Issue
After an employee leaves the company, I cannot figure out how or where to remove the user from the Users List in User Management. The user is still listed on the User Managment UI.
NOTE: This is not the same situation as pausing a current active employee for a reason such as a short- or long-term leave. The resolution is the same, make the employee inactive by removing their company roles.
Environment
- User Management UI
- Now Learning
Cause
The User Management UI does not allow customer or partner admins to delete users. This ensures users remain in the ServiceNow environment, which maintains their associated information (such as badges, certification, and training progress). Users have a single identity across the ServiceNow digital ecosystem to simplify their user experience.
Resolution
You cannot delete a user, but you can change their status to inactive.
As the Admin, when an employee is no longer with your company you should remove any access roles associated with the user, which changes their status to inactive.
Update the user's status by removing any associated roles in the User Management UI.
For information to update user roles:
- Customers - Refer to Updating (Editing) Customer Employee Roles in User Management.
- Partners - Refer to Updating (Editing) Partner Employee Roles in User Management.