Cannot delete a User from Users List in User Management after employee leaves the company
Article
KB0011811

Cannot delete a User from Users List in User Management after employee leaves the company

Article metadata.
This article was updated This article has 219 views.

Audience

  • Customer System Admin
  • Partner Account Admin
  • Member Admin (Partner)

Issue

After an employee leaves the company, I cannot figure out how or where to remove the user from the Users List in User Management. The user is still listed on the User Managment UI.

NOTE: This is not the same situation as pausing a current active employee for a reason such as a short- or long-term leave. The resolution is the same, make the employee inactive by removing their company roles.

Environment

  • User Management UI
  • Now Learning

Cause

The User Management UI does not allow customer or partner admins to delete users. This ensures users remain in the ServiceNow environment, which maintains their associated information (such as badges, certification, and training progress). Users have a single identity across the ServiceNow digital ecosystem to simplify their user experience.

Resolution

You cannot delete a user, but you can change their status to inactive.

As the Admin, when an employee is no longer with your company you should remove any access roles associated with the user, which changes their status to inactive.

Update the user's status by removing any associated roles in the User Management UI.

For information to update user roles:

Back to Top