Mainline Certification

Prove your level of accomplishment and technical knowledge by completing a proctored exam on the ServiceNow Platform or product. Click here to review all Mainline Credentials with links to the courses to take

1. 

System Administrator

2.

Implementation Specialist

*Implementation Specialist Certifications are offered for different products / ServiceNow applications [18 product specific certifications]

3. 

Application Developer

4. 

Maintain your Credentials - DELTA EXAM

Delta Exams keep your skills and knowledge current with each ServiceNow release. Our Mainline Certification holders must complete delta exams to maintain an active credential status. Select Learn More to review the Delta Exam requirement:

**Delta Exams are not proctored, administered in ServiceNow University and are about 20 questions or less. The Credential Maintenance Fee is a fee assessed to all Mainline Certification holders to be eligible for Delta Exams. The annual fee occurs during the second half of the year and is invoiced once regardless of the number of Mainline Certifications held. For more information refer to Certification Maintenance Program (CMP) FAQ.

Micro Certification

Prove your level of proficiency with technical skills on ServiceNow specialty products or desired outcomes through knowledge checks and practical application assessments. The assessments are non-proctored, narrowly focused on the specified topic, and cover a smaller scope than the Mainline Certifications. Select Learn More to review all Micro-Certifications with links to the courses to take: 

**Micro-Credentials never expire; however, if additional requirements are added, credential holders must complete the additional requirement for their credentials to remain valid. 

1. 

Platform Application Development Micro-Certifications ( ~9 certifications)

2. 

Assessment Simulator Micro-Certifications

3. 

Core-Skills Micro Certification Suite Paths ( Application Developer ; Citizen Developer)

Accreditations

Emerging Accreditations - These accreditations are offered to anyone interested in a delivery role. Accreditation is granted after passing a short non-proctored set of exams that proves technical knowledge and skills utilizing new ServiceNow Platform features and products. These exams are short, updated as the product develops, and evaluated to become either a Micro-Certification or Mainline Certification. Select Learn More to review all accreditations with links to the courses to take:

1. 

Healthcare Services

2. 

Financial Service Ops

3. 

Legal Services Delivery

4. 

Telco Service Management

5. 

Workplace Service Delivery

Expert Programs

Expert Programs bring technical and professional skills together in an intensive MBA-style learning experience to help professionals take their expertise to the next level. In addition to coursework, the programs require passing a final capstone presentation and Q&A to be granted certification. 

In the Expert Programs, you aren’t only earning a certification, you are building a network. Peer-to-peer learning allows for new opportunities, ideas, and connections to develop between students. In the Expert Programs, participants work with other experts to discuss, debate, and explore multiple approaches to the same issue.  Select Learn More to review the Expert Programs page: