The ServiceNow Certified Implementation Specialist – Event Management Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites for earning the ServiceNow Certified Implementation Specialist – Event Management certification.
The Certified Implementation Specialist – Event Management exam confirms you have the knowledge and skills to configure, implement, and maintain the ServiceNow Event Management application. This certification validates their ability to manage event processing, configure alerts, integrate event sources, and use features like operator workspace and dependency maps. Certified individuals optimize IT operations by proactively addressing and resolving issues.
The ServiceNow Certified Implementation Specialist – Event Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Event Management Implementer or Administrator. Here is the recommended experience:
Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
ServiceNow recommends completing these training course(s) in preparation for the Certified Implementation Specialist - Event Management exam.
In addition to the above, these additional resources are valuable in preparation for the exam.
This table shows the exam domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.
|
Number of Domain |
Exam Domain |
Percent of Exam |
|
1 |
Event Management Overview
|
7% |
|
2 |
Architecture and Discovery
|
10% |
|
3 |
Event Configuration and Use
|
27% |
|
4 |
Alerts and Tasks
|
30% |
|
5 |
Event Sources
|
16% |
|
6 |
Metric Intelligence
|
10% |
|
|
100% | |
Step 1: Register for your exam
Step 2: Schedule your exam
Step 3: Choose your exam delivery method
Step 4: Complete your exam
The exam duration is 60 minutes.
The exam consists of 30 questions.
For each multiple-choice question on the exam, there are at least three possible responses. Select the correct response.
There are at least four possible responses for each multiple-select question on the exam. The question will state how many responses should be selected. Select ALL correct responses. Partial credit is not provided.
An exam result notification is immediately displayed as a *conditional pass or fail after completing and submitting the exam.
In addition, an exam result report is available and shows your exam result and the percentage of items in each section you answered correctly. Your exam result is conditional, meaning your results are preliminary and may be updated upon final review.
*A conditional result means the exam can be audited and reviewed at any time, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.
Understanding Your Results:
Each question on the exam is worth one point. Your total score is compared to a predetermined cut score - this score is not publicly shared and is not always 70% - to determine a pass or fail outcome. The section percentages on the exam result notification show how you performed in each domain, but they do not determine your overall result, should not be averaged, and do not indicate expertise.
If You Pass:
If You Do Not Pass:
Which customer challenges/questions does Event Management help resolve? (choose three)
A. What devices are we using?
B. Did we deprecate assets we do not own?
C. What is the current state of our IT infrastructure?
D. How do we know what servers and applications provide services?
E. How can I automate and prioritize remediation tasks and notifications?
F. How can we consolidate our monitoring tools into a single management system
Answer: C,E,F
What type of system can a MID server be installed on? (choose two)
A. Microsoft Windows Server
B. Linux System
C. Microsoft Windows Desktop
D. Any system inside the customer firewall
E. OpenVMS System
F. Mac OS X System
Answer: A, B
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the order of execution number?
A. Only the event rule with the lowest order of execution number will run.
B. Only the event rule with the highest order of execution number will run.
C. All event rules will run, from the highest to the lowest order of execution numbers.
D. All event rules will run, from the lowest to the highest order of execution numbers.
Answer: D
In Event Management, what module allows for automatic task creation?
A. Alert Management Rules
B. Event Rules
C. Task Rules
D. Correlation Rules
Answer: A
What is the default collection/polling interval applied to all event connectors?
A. Every 5 seconds
B. Every 40 seconds
C. Every 60 seconds
D. Every 120 seconds
E. Every 10 minutes
Answer: D