Certified Application Developer (CAD) Exam Blueprint


ServiceNow Logo.png

 

Updated January 2026


 

Introduction

The ServiceNow Certified Application Developer Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites for earning the Certified Application Developer certification. 

 

Exam Purpose

The ServiceNow Certified Application Developer exam confirms you have the knowledge and skills to design, develop, and deploy applications on the ServiceNow platform. This certification validates your ability to design data models, create user interfaces, implement security, automate processes, and integrate data. Certified individuals can build robust applications to solve business challenges and contribute to the ServiceNow ecosystem. 

 

Exam Audience

The ServiceNow Certified Application Developer exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Application Developer. Here is the recommended experience: 

    • Six months of hands-on experience developing applications in ServiceNow. Successful candidates have application development and system administration roles and belong to groups that allow developer access to ServiceNow. 

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow Developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow recommends completing these training course(s) in preparation for the Certified Application Developer exam.

    • Welcome to ServiceNow
    • Scripting in ServiceNow Fundamentals
    • Application Development Fundamentals

 

Additional Resources

In addition to the above, these additional resources are valuable in preparation for the exam. 

    • Credentialing Program Guide – a resource to guide you through the entire certification process
    • Official practice exams are available through our trusted partner, MeasureUp — please refer to Knowledge Article KB0013408 for more information on how to access them.

 

Exam Scope

This table shows the exam domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.  

 

Number of Domains

Exam Domains

Percent of Exam

 

 

 

1

Designing and Creating an Application

  • Determine if an application is a good fit with ServiceNow
  • Design and implement a data model
  • Create modules
  • Use Application scope

 

 

20%

 

 

 

2

Application User Interface 

  • Create, design, and customize forms 
  • Add/Remove fields from forms and tables 
  • Write, test, and debug client-side scripts for desktop 
  • Write, test, and debug server-side scripts 
  • Use a Record Producer as an application's UI 

 

 

 

20%

 

 

 

3

Security and Restricting Access 

  • Restrict access to applications and application modules 
  • Manually and automatically create, test, and debug Access Controls 
  • Use GlideSystem methods to script security 
  • Use Application Scope to protect application artifacts

 

 

 

20%

 

 

 

4

Application Automation 

  • Write, test, and debug Workflow and Flow Designer 
  • Create and use Application Properties 
  • Create Events, Scheduled Script Executions (Scheduled Jobs), and Utils (application) Script Includes 
  • Send and receive email 

 

 

 

20%

 

 

 

5

Working with External Data 

  • Import data in CSV or Excel format 
  • Integrate to, including testing and debugging, an external data source using REST

 

 

 

10%

 

 

 

6

 

 

Managing Applications 

  • Download and install applications 
  • Use Delegated Development to manage source code and code review 
  • Use the ServiceNow Git integration to manage source code

 

 

 

10%

Total

100%

 

Exam Registration

 Step 1: Register for your exam 

  • Registration = payment. This step secures your exam attempt. Learning credits and credit card payments are accepted. Instructor-led training completion includes one free exam attempt. Discounted exam pricing may be available through associated company benefits.  
  • Click here to register for the Certified Application Developer Exam.
  • You can register at any time. Once registered, you have 90 days to schedule and complete your exam. 
  • Exam fees are non-refundable. Register only when you are prepared to schedule your exam. 

Step 2: Schedule your exam 

  • Click here to schedule the Certified Application Developer Exam. Note: ServiceNow provides reasonable accommodation to individuals with disabilities or English as a Second Language (ESL) while taking the certification exam. 
  • Schedule within 90 days. After registration, you must schedule your exam appointment and complete your exam within 90 days. 

Step 3: Choose your exam delivery method 

  • From the My Exams page, you will be directed to Pearson. 
  • Choose to take your exam at a Pearson test center or online with OnVUE, where proctors observe via a webcam. 

Step 4: Complete your exam  

  •  If you do not complete your exam within 90 days, your registration will expire, and you will need to register and pay the full exam fee again (start at step 1 again). 

  

Exam Structure

Exam Duration

The exam duration is 90 minutes.

Number of Items

The exam consists of 60 questions.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least three possible responses. Select the correct response.

Multiple Select (select all that apply)

There are at least four possible responses for each multiple-select question on the exam. The question will state how many responses should be selected. Select ALL correct responses. Partial credit is not provided. 

 

Exam Results

An exam result notification is immediately displayed as a *conditional pass or fail after completing and submitting the exam.  

In addition, an exam result report is available and shows your exam result and the percentage of items in each section you answered correctly. Your exam result is conditional, meaning your results are preliminary and may be updated upon final review.  

*A conditional result means the exam can be audited and reviewed at any time, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.   

 

 Understanding Your Results: 

 
Each question on the exam is worth one point. Your total score is compared to a predetermined cut score - this score is not publicly shared and is not always 70%  - to determine a pass or fail outcome. The section percentages on the exam result notification show how you performed in each domain, but they do not determine your overall result, should not be averaged, and do not indicate expertise. 

  

If You Pass: 

  • You will earn the Certified Application Developer certification and receive a Credly digital badge to showcase your achievement. 
  • To maintain your certification, complete annual maintenance exams (deltas) and pay the yearly Certification Maintenance Program (CMP) fee. 

 

If You Do Not Pass: 

  • Review the exam blueprint and the recommended training before retaking the exam. 
  • The retake policy requires a waiting period between attempts and payment of the exam fee for each attempt. 

 

 

Sample Questions

 

Sample Item #1

Which method is valid for GlideUser()? 

  1. getUserName() 
  2. getFullName()
  3. getRole() 
  4. getRoleExactly() 

Answer B 

Sample Item #2 

How do you configure a Scheduled Job to execute on the last day of every month?  

  1. Set the Run field value to Periodically and the Repeat Interval value to 31  
  2. Set the Run field value to Periodically and the Repeat Interval value to Last Day 
  3. Set the Run field value to Monthly and the Day field value to 31 
  4. Set the Run field value to Monthly and the Day field value to Last Day 

Answer: C 

 

Sample Item #3 

Which utility is used to determine if field names in an Import Set match the field names on the target table when importing data into ServiceNow? 

    1. Transform Maps 
    2. Auto Map Matching Fields
    3. CI Relationship Builder
    4. Business Service Management Map 

Answer: B 

 

Sample Item #4 

When managing global application files, which action is allowed? 

  1. Moving application files into or out of the scoped application. 
  2. Adding files from global scope to a global application.
  3. Changing the scope of a global application.
  4. Removing an application’s scope. 

Answer: B  

 

Back to Top