All Learners

Learners who have held a mainline certification for two or more delta releases will be charged a single fee to maintain their certifications, regardless of how many certifications one possesses. The annual fee provides access to one delta release exam, for example, Rome and Utah. The delta release exam eliminates the need to recertify, saving you the time to prepare and take the entire exam and the cost of paying for the whole exam each year.

If you choose not to pay between January 15, 2025, and April 15, 2025, a 'Payment Due' banner will appear on your ServiceNow University profile section until the payment is made.
NOTE: The CMP payment banner will not appear on your learning profile until the CMP release, of January 15, 2025.

Each time there is a new delta release, the dates above will be updated in the banner. For more information refer to the Certification Maintenance Program (CMP) FAQ.

Certification Maintenance Program (CMP) Fee Prerequisite

• Employees linked to a company will be able to use available Learning Credits for maintenance fees. If employees are not associated with their company, refer to Link to My Company Account Overview.

IMPORTANT NOTES:

• Learning Credit Managers for their respective organizations manage payment for their associated learners. Confirm with your organization and manager that you are authorized to use the company Learning Credits to pay for your certification maintenance fee.
• If you belong to a customer or partner organization, verify your ServiceNow University account is associated before making any payment so you can benefit from any associated discounts.

Open Learning Credit Pools

If your company credit pool is Open state, meaning the credit pool and its entire balance of credits is available to any user on the account when purchasing content, follow the instructions below: 

1. Log in to ServiceNow University. Navigate to your Home page, scroll down, the Certification Maintenance Program banner message displays.
   NOTE: Select the Learn More link in the banner to better understand CMP. If you want to pay later, you can access this link on your Home page.
2. Select the Pay Now button in the banner. A CMP page displays.
   
   Image example of Pay Now CMP banner.
   
   
   
3. Select Pay and Begin button
   NOTE: If no payment is due, select the Start button.
4. Select Pay and Begin button.
5. Select Pay with Learning Credits tile.
6. Select Continue.
   
   Image example of Learning Credit payment tile.
   
   
   
7. Select the pool of credits.
   • IMPORTANT: If you do not read and agree to the agreements below, the Pay and Begin button can't be selected.
8. Read and agree to each of the following agreements, then select the I have read checkbox for each. The Complete Payment button becomes active.
   
   
   • The ServiceNow Terms & Conditions.
     
     Image example of open Learning Credit pool.
     
     
9. Select the Complete Payment button. The Summary Completion screen displays.
   NOTE: Do not leave the page or refresh, this can take a few minutes. 
10. Select Back to Course and take your deltas. Refer to Completing Delta Exams for instructions.
    
    • Your Certification Maintenance payment status changes from Payment Due to Paid, No Payment Due after the order is completed.
    • The CMP purchase Transaction ID and receipt are emailed.
      
      

Managed Pools

If your company credit pool is Managed state, meaning the pool's credits must be allocated to users by a Learning Credit Manager for users to spend the credits; users cannot see the entire pool's balance, only the amount of credits that have been allocated to them. Follow the instructions below:

1. Select Pay and Begin button.
   NOTE: If no payment is due, select the Start button.
2. Select Pay with Learning Credits tile.
3. Select Continue.
4. Select the company learning credit pool that indicates approval is required.
   • IMPORTANT: If you do not select the company learning credit pool and read and agree to the agreements below, the Request Credits button can't be selected.
5. Select a Manager from the drop down list.
   IMPORTANT:  If you do not see any options to select from you may still need to link your
   account to your company. For more information see Request Access From Admin for Company Benefits Overview.
6. Read and agree to each of the following agreements, then select the I have read checkbox for each. The Request Credits button becomes active.
   
   • The ServiceNow Terms & Conditions.
7. Select Request Credits. 
8. You will receive follow-up communication from your Learning Credit Manager regarding your request. Please check your email and the notification bell icon at the top right of your profile for updates.

Image example of CMP Managed pool request form.

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