Account, User, Training and Learning Credit Management - Managing employee user roles in User Management

Audience

Customer Admin
Partner Admin

Overview

As a company Admin, you can manage your ServiceNow University users in User Management (UM). This allows you to add new users, update their access roles and remove user profiles. To decide which access level to assign, refer to Customer Roles or Partner Roles determine the appropriate permissions for each user.

NOTE: Training benefits such as learning credits (LCs) can only be used by employees who are linked/added to a company account. Learning Credits cannot be used by third-party users.

Instructions

Select the link below relative to your company account type for instructions to manage your company account users.

**Available Actions - User Management UI**
Audience (Company Account Type)	Action	Use this Link
Customer Admins Partner Admins	Brief overview of the User Management UI for ServiceNow University user roles.	User Management UI Overview
Customer Admins Partner Admins	Access/launch the User Management UI	Accessing User Management UI
Customers Admins	Respond to user requests for: Adding (linking) to your company Update/edit a user's access roles NOTE: This is not from a user request.	Accepting or Rejecting requests from Customer users in User Management Adding a new Customer user in User Management UI Updating (editing) customer employee roles in User Management
	As a company admin, you can onboard users to two accounts (companies) in User Management (UM): Employees: Directly associated with the company Third-party users: Authorized individuals requiring account access	Onboarding third-party users or new employees in User Management
	As an employer admin, you can view and filter the roles assigned to your employees on accounts where they are onboarded as employees or third-party users.	Viewing and filtering employee roles and third-party access in User Management
	Admins can set a user as inactive by removing all assigned access roles, which will automatically lock the user’s account. This process is helpful in scenarios such as when a user is on leave .	Setting a user inactive for your company by removing all roles
	After an employee leaves the company, the user is still listed as inactive on the Users List in User Management. Action is useful when you want to remove (delete) users profile from account.	Removing inactive users from your company account
Partner Admins	Respond to user requests for: Adding (linking) to your company Update/edit a user's access roles NOTE: This is not from a user request.	Partners: Accepting or Rejecting requests from Partner users in User Management Partners: Adding a new Partner user in User Management UI Partners: Updating (editing) Partner user roles in User Management
	Admins can set a user as inactive by removing all assigned access roles, which will automatically lock the user’s account. This process is helpful in scenarios such as when a user is on leave .	Partners: Setting a user as inactive (deactivating) for your company by removing all roles
	After an employee leaves the company, the user is still listed as inactive on the Users List in User Management. Action is useful when you want to remove/delete users profile from account.	Partners: Removing an inactive user from a linked company account
	Update primary partner contact	Partners: Updating Primary Partner contact in User Management